Customer Success Specialist (Legal Tech)
Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting/review. We're searching for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position.
We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.
Role Description
As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
Key Responsibilities
Customer Service
You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support
Customers will also be required to set up connections between their source code management platform
You will support them in this process and make sure everything is administered correctly on our side
Sales Support
Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
This is done via email and website chat
Report Drafting
Some of our customers require us to inspect information they provide
You draft the reports and send them back to them
Legal Drafting/Review
As part of our service customers require written