Position Summary:

We are looking for a detail-oriented and proactive Healthcare Supervisor to
manage the daily activities of our healthcare teams. The successful applicant
will possess a strong grasp of healthcare procedures, exceptional leadership
abilities, and a commitment to providing superior service to patients.

Candidates should have at least 2 years of experience as a Supervisor or a
similar role in the healthcare industry, within a BPO setting, including
experience in managing diverse interactions (phone, chats, emails, tickets).

On-site role in Bogota.

Responsibilities:

* Supervise and lead a team of associates, monitor their performance, and
implement improvement plans where needed.
* Ensure compliance with HIPAA and other relevant healthcare regulations and
data privacy standards.
* Conduct regular coaching, feedback, and performance evaluations.
* Manage scheduling, shift coverage, and adherence to SLAs.
* Handle escalations and provide resolution support for complex customer
issues.
* Collaborate with QA, training, and operations teams to ensure process




efficiency and consistency.
* Participate in client calls, audits, and reporting as required.
* Identify process improvement opportunities and recommend solutions to enhance
service delivery.

Required Skills/Abilities:

* Excellent (near-native) written English is a requirement for this job
* Familiarity with U.S. healthcare systems (insurance, provider, or payer
processes).
* Strong understanding of HIPAA and data privacy protocols.
* Excellent communication, coaching, and conflict resolution skills.
* Ability to work in a fast-paced and deadline-driven environment.
* Great eye for detecting employee risk before it becomes an issue
* Track record of building positive relationships with employees and partners
* Strong work ethic and a talent for bringing out the best in others
* Passionate about sharing knowledge and helping others
* Proficient in MS Office, Google Suite
* Experience navigating CR

📌 Healthcare Team Lead/Supervisor (Bogotá)
🏢 Hire Horatio CX
📍 Bogotá