Job Title
Product Support Engineer
Amadeus is firmly committed to delivering world-class customer support on a general scale, ensuring that clients achieve optimal success through the effective utilization of Amadeus solutions. The Amadeus Front Line Support team plays a pivotal role in this mission by offering comprehensive assistance to an international clientele within the hospitality sector. This team significantly influences the prioritization of product defects, system enhancements, and operational requirements, thereby contributing to the continuous improvement of Amadeus offerings.

Front Line Support Engineers are tasked with the critical responsibility of monitoring system alerts and providing prompt technical support. In their capacity as Incident Support for Amadeus Hospitality products and solutions, these engineers are entrusted with conducting thorough incident analyses, resolving technical issues, and identifying potential product or platform deficiencies.



Their responsibilities also encompass close collaboration with various engineering support groups and effective utilization of solution documentation as required to facilitate the analytical process.

We are looking for engineers who are highly motivated, process-driven, eager to learn new products and technologies, and interested in automation activities.
In this role you’ll
· Work with various Engineers to resolve production incidents, monitor production applications performance, servers, and network using a combination of monitoring tools to ensure availability.
· Be responsible for overall availability, communications and first level support for the Amadeus Hospitality production environments.
· Proactively monitor the infrastructures to maintain availability, integrity, confidentiality & performance.
· Execute management & support personnel escalations in the event of any performance degradation or production issues.
· Keep business teams updated with consistent and appropriate communications i

📌 Product Support Engineer (Bogotá)
🏢 Amadeus
📍 Bogotá