About the client:
Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
About the role:
We are seeking a motivated, self-driven Client Success Manager for our client. The idóneo candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels.
This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively.
Experience in a digital marketing agency is preferred.

What you’ll be doing:
Client Communication: Serve as the primary point of contact for assigned clients,



leading status calls and keeping CRM records current across teams.
Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction.
Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback.
Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards.
Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out.
Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations.
Who are we looking for?
4+ years of experience as an Account Manager or in a related field.
Fluent in English, oral and written.
Strong communication and interpersonal skills, with the

📌 Client Success Manager (Chía)
🏢 Bionic Talent
📍 Chía