Position Details
Job Title: Dental Virtual Assistant (Spanish- English Bilingual)
Position Type: Full Time
Work Schedule: 8:00 am to 5:00 pm Eastern Time Zone (EST)
Work Days: Monday to Friday
Salary: $6.00 – $8.00 per hour
Workplace: Remote
Description
About the Company
Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience.
Responsibilities
Top Priorities
Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.
Process dental and medical insurance pre-authorizations.
Upload and organize faxes and patient documents.
Additional Responsibilities
Manage and update patient records in Oryx.
Verify dental and medical insurance eligibility including same-day eligibility checks
Prepare and send referral acknowledgment letters and emails.
Perform billing-related tasks.
Maintain accurate patient records and ensure HIPAA compliance.
Submit daily end-of-day activity reports.
Provide general administrative support as needed
Experience
At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred.
At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.
Experience using EMR/EHR systems. Experience with Oryx is a plus.
Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage.
HIPAA training or certification is a plus.
Skills & Qualifications
Spanish-English bilingual skills are highly preferred.
Excellent customer service and patient communication skills.
Organized, detail-oriented, and reliable.
Able to work independently with minimal supervision.
Proficient with Google Workspace (Google Drive and Google Meet).
Basic Requirements
Must