Summary
The Support Associate acts as the first point of contact for Technology-related issues throughout the entire company. The Technology Support Associate provides resolution to issues whenever possible and escalates issues to other members of the Business Technology team as necessary, ensuring exemplary customer service in every situation. Approximately 85% of this role is dedicated to core Technology support responsibilities, with the remaining 15% dedicated to providing frontline (Tier 1) support for the company’s enterprise AI tools—assisting employees with access, accounts, and common how-to questions, and escalating complex or governance-related issues to the AI Administrator.
Who you are You’re a pro at communicating on the page, on the phone, and electronically, including explaining technical solutions in a non-technical way. Managing multiple projects under time constraints is no problem for you, likely because of your keen attention to detail and problem-solving skills. You’re great with people,



which shows in your customer service and ability to diffuse stressful situations in a thoughtful manner. You are always looking at the bigger picture of what is being presented to make sure you are solving the entirety of the problem facing the user, not just the apparent technical issue. You are also curious about and comfortable learning new technologies, including the company’s enterprise AI tools, and you enjoy helping colleagues build confidence using them.
What you’ll do
Core Technology Support Responsibilities (approximately 85% of the role)
Act as the first point of contact for all Technology-related issues within the company, responding to requests for technical assistance via phone and electronically.
Respond to all inquiries promptly and with excellent customer service.
Research answers to client questions using available information resources.
Provide troubleshooting and resolution of software and technical issues when possible.
Escalate Technology

📌 Technology Support Associate (Colombia)
🏢 Booth and Partners Pte
📍 Colombia