Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role
We're seeking a Senior IT Help Desk Support Specialist to serve as the final escalation point for complex technical issues across multiple client environments. In this role, you'll provide advanced support for Windows, macOS, and Linux systems, administer Microsoft 365 and Active Directory/Entra ID, and troubleshoot network and identity-related problems while ensuring timely and effective resolution for end users.
Location Remote – Colombia
Environment Colombian and International Teams
Language Advanced English (B2+ to C1)




Schedule Monday to Friday 7:00 AM to 4:00 PM PST (9:00 AM to 6:00 PM Colombian Time)
Contract Non-fixed Term Colombian Contract
Salary $9,000,000 COP, based on experience.

Requirements
Bachelor's degree in IT, Computer Science, Systems Engineering, or a related field (preferred).
Minimum 5 years of experience in IT Help Desk, Technical Support, or Systems Administration with senior-level escalation handling.
Experience working for an MSP or supporting multiple client environments is highly preferred.
Advanced support for Windows, macOS, and Linux (Ubuntu and CentOS).
Microsoft 365 Administration, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, licensing, MFA, and mailbox management.
Active Directory and Microsoft Entra ID administration.
Identity and access management, including SSO, MFA, password resets, account lockouts, user and group management, and permissions.
Strong networking knowledge, including TCP/IP, DNS, DH

📌 Tier 3 Help Desk Technician (Colombia)
🏢 DOXA Talent
📍 Colombia