At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Collections Manager

What will you do?

Accountabilities
Plan , Organize and direct the activities of the collections call centre adjustors so as to provide the Bank with optimal deliquency ratios and loans levels by:

Frequent review of and directing /redirecting subordinates to various work queues (all collections systems) providing guidance / direction when necessary.
Ensuring subordinates act in a timely manner to identify risk associated with all accounts assigned to them, enabling prompt action to minimize loss and secure the Banks position,
Ensuring the timely and constructive collection activity is conducted by telephone, letter, or other appropiate means to facilitate prompt resolution and/or finalization of accounts,
Undertaking or personally directing the collection activity on complex accounts as required or as directed by GSG management by implementing actions, within limits, that will protect the Banks interest and integrity.




Ensuring and equitable distribution of adjustor workload that is consistent with their level of expertise thereby yielding optimal collection follow up.
Authorizing within limits various activities that will expeditiously protect the bank interest and result in optimum recovery ratios.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

2. Assit in the review and analysis of a broad range of information on delinquent portfolios in order to identify /correct potential problem by situation:

Identify negative trends and bringing to the attention of the CSCUs Senior Manager Call Centre and/or Centre Director with solutions and suggestions to improve trends.
Recommending appropiate change to policy and procedure that will maximize the recovery of deliquent account and participating, as requiered, in the formulation of the deliquen

📌 Collections Manager (Bogotá)
🏢 ScotiaGBS Colombia del grupo Scotiabank
📍 Bogotá