Outsourcing Advantage is a boutique BPO provider specializing in back-office and operational support for U.S.-based businesses. We are seeking an experienced L2/L3 Systems Engineer with a strong background in Managed Services Providers (MSP) environments to join our team. The idóneo candidate will have hands-on experience supporting multiple clients, troubleshooting complex infrastructure issues, and managing Microsoft-based environments.

This role requires a highly technical, organized, and proactive professional who can independently diagnose issues, research solutions, and deliver exceptional support across diverse client environments.

Responsibilities

Provide advanced Level 2 and Level 3 technical support for multiple client environments.
Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
Administer and troubleshoot Windows Server environments, including Active Directory,



Domain Controllers, Group Policy, and directory synchronization.
Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.
Support virtualization environments, including hypervisors and virtual machines.
Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).
Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.
Create and maintain technical documentation, checklists, and knowledge base articles.
Research and implement new technologies, tools, and best practices to improve client environments.
Communicate effectively with clients, team members, vendors, and external stakeholders.
Prioritize and manage multiple tickets while meeting service-l

📌 /Systems Engineer (Colombia)
🏢 OSA Outsourcing Advantage
📍 Colombia