Senior Application Support Engineer – Cvent (L2/L3 Support)
Requirements
Required – Technical Skills
5+ years of experience in Application Support, Production Support, or Technical Support roles.
Hands-on experience administering and supporting the Cvent platform.
Strong knowledge of SaaS applications, cloud-based environments, and software lifecycle support.
Experience with Incident Management, Root Cause Analysis (RCA), and Problem Management processes.
Understanding of system integrations, APIs, web services, and data flows between enterprise applications.
Experience working with ticketing and service management platforms such as ServiceNow, Jira, or similar tools.
Knowledge of monitoring, troubleshooting, and performance optimization techniques.
Experience supporting CRM integrations such as Salesforce, Microsoft Dynamics, or similar platforms.
Familiarity with ITIL-based support processes and best practices.
Ability to analyze logs, system behavior, and technical issues to identify resolutions efficiently.
Required – Soft Skills
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service and stakeholder management capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Proactive attitude and ownership mindset.
Ability to collaborate effectively with technical and business teams.
Experience handling high-priority incidents and critical escalations.
Strong documentation and knowledge-sharing abilities.
Nice to Have – (Technical Skills)
Cvent certifications or advanced Cvent platform experience.
Experience supporting Event Management or Hospitality Technology platforms.
Knowledge of Salesforce, Marketo, HubSpot, or other Marketing Automation platforms.
Experience with SQL queries and basic database troubleshooting.
Knowledge of API testing tools such as Postman.
Experience supporting virtual event platforms and attendee engagement solutions.
Familiarity with monitoring tools s