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The Position
As part of the Roche Cloud Platform (RCP) AWS team, we provide the enterprise cloud foundation that empowers Roche's cutting-edge business units to innovate safely, efficiently, and at scale.
The Opportunity:
As a Customer Integration Engineer, you will serve as the strategic bridge between Roche’s advanced Business Units (such as gRED & pRED Computational Science CoE and Pharma Commercial) and our enterprise AWS Cloud Platform. You will act as the primary point of contact to translate business pain points into actionable platform fixes, troubleshoot complex use cases,
and ensure internal partners leverage the cloud to its fullest potential.
Key Responsibilities:
Integration & Support Leadership: Manage cloud integration for dedicated Business Units (BUs), acting as the primary "how-to" platform expert and helping teams implement or migrate complex use cases
Problem Solving & Continuity: Resolve complex technical hurdles using existing platform tools and provide follow-the-sun support continuity by taking over major incidents from general colleagues
Stakeholder & Vendor Management: Interface directly with BU engineers and Product Owners to translate technical challenges into fixes. Partner with the cloud Managed Service Provider (MSP) to drive incident resolution and ensure BU satisfaction
Business & Technical Execution: Act as a strong AWS practitioner who speaks the "language" of your assigned BU (e.g., Computational Science) to drive immediate efficiencies and improve team workflows