Customer Care - Mandarin Speaker
Location: Bogotá D.C., Colombia (Fontibón – On-site)
Employment Type: Part Time
ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across more than 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, our employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
We're looking for a Customer Care Medical Data Reviewer (Taiwan Market) to join our Colombia Center of Competence (CCoC) in Bogotá D.C. as part of Project Athena.
The Colombia Center of Competence plays a key role in supporting ZEISS's general operations by delivering high-quality clinical and operational services. In this role,
you will contribute to the Taiwan market by ensuring the accurate processing of ophthalmic prescription orders while collaborating with international teams in a multicultural environment.
Your Role
As a Customer Care Medical Data Reviewer (Taiwan Market), you will be responsible for reviewing and accurately transcribing ophthalmic prescription orders written in Traditional Chinese (Mandarin). You will ensure the accuracy, quality, and confidentiality of medical information while supporting customer communications and contributing to operational excellence.
The role will involve:
Reviewing and accurately transcribing ophthalmic prescription orders written in Traditional Chinese (Mandarin).
Verifying prescription data to ensure accuracy, completeness, and compliance with established procedures.
Responding professionally and promptly to customer inquiries and requests via email.
Identifying incomplete, inconsistent, or unclear information and escalating or requesting clarifica
📌 Customer Care (Bogotá)
🏢 ZEISS Group
📍 Bogotá
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