This role is created to support the Founder of a fast-growing outpatient therapy practice. The Founder currently owns nearly every non-clinical function of the business — calendar and inbox management, client intake coordination, staff onboarding, and the operational systems that hold the practice together — alongside a full clinical caseload. This position exists to take that load off her plate so she can focus on clinical work, staff training, and growing the practice. The person selected will act as a true operating partner: owning day-to-day executive support, building the systems and SOPs the practice needs to scale, and managing a growing volume of client intake calls as the practice expands. Success looks like a Founder who can hand off scheduling, intake, and operational decisions with full confidence, and a practice with documented processes that don't depend on any one person's memory.
Executive Support
Own the Founder's inbox and calendar, prioritizing and triaging on her behalf.
Handle day-to-day correspondence and light remote office management: supply orders, deliveries,
vendor coordination, and similar recurring needs.
Take on select personal-support tasks alongside professional ones, functioning as a true executive/personal assistant hybrid.
Client Intake & Scheduling Coordination
Own the pre-screening call process for prospective clients — the practice's first point of contact, functionally similar to an intake/sales call.
Learn the practice's therapy modalities and each clinician's specialties well enough to ask the right screening questions and match prospective clients to the right therapist (training provided).
Apply sound judgment on clinical considerations that affect placement, with full training and no clinical background required.
Cross-reference clinician schedules and availability, and get confirmed appointments onto the calendar end-to-end.
Cover expanded hours as intake call volume grows with the practice.
Operations & Systems
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