When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The primary purpose of this position (Ops Specialists) is to coordinate and plan the customer orders / shipments accordingly to the agreed upon account scope, in addition, to all the customer inquiries regarding visibility and status of the shipments along with complaints and ad hoc requests. The role ensures the enabling of acceptable customer satisfaction, business growth, productivity improvement and collaboration across the different business involved parties.
How you create impact
Manage activities related to the Ops Specialist function within the Bogota LCC; Accomplished by direct-line management of Ops Supervisors.
SOP (Standard Operations Procedure) and WI (Work Instruction) execution, observing and maintaining the customer service and service level agreements for all new and existing clients.
Represent KN in meetings and conference calls, including service demonstrations during customer visits and internal and/or external audits.
Manage and solve medium and high business issues with involved parties such as IT, procurement, quality or regional/ general LCCs at management level.
Quality audits related to general and client-specific quality programs, including GxP.
Identification of opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using advanced analytical tools for Root Cause Analysis and issue discovery
Understand the current operational landscape within KN IL and utilize lessons-learned to continuously assist in future customer implementations