Are you a hands-on IT professional who thrives in complex environments and enjoys leading the charge on systems implementation, integration, and operations? We're looking for a IT helpdesk Technician who brings deep technical expertise, a problem-solving mindset, and a collaborative attitude to help us elevate our IT operations.
? What You'll Be Doing
Manage systems implementation, integration, and ongoing operations.
Troubleshoot and resolve complex technical issues across infrastructure and end-user computing.
Collaborate with cross-functional teams to ensure seamless project delivery and system stability.
Leverage ITIL best practices and project management experience to drive process improvements.
? Your Technical Toolbox
We're looking for someone with hands-on experience in the following areas:
? Systems & NetworkingStrong understanding of TCP/IP, IPv4/IPv6, and network device configuration.
Proven experience with Active Directory in multi-domain environments:
User lifecycle management
GPO-level troubleshooting
DNS and Site/Service configuration
? End-User ComputingExpert-level troubleshooting of Windows 10/7 desktops and laptops
Experience with:
Printer mapping
LAN/WAN configuration and VPN client troubleshooting
Installing and maintaining applications and peripherals
MS Office 365 suite
? Infrastructure Tools & Platforms
SCCM: OS Deployment, BitLocker, SQL/WQL queries
WSUS & SCCM SUP for patch management
Basic knowledge of application packaging tools like ORCA/Admin Studio
? Security & Access
Understanding of PKI infrastructure, public/private certificates and key exchanges
Experience with encryption & antivirus tools (e.g., McAfee)
Familiarity with DLP clients (nice to have)
VPN technologies: Split VPN, Direct Access
? Other Key Skills
Scripting basics: PowerShell, VBScript, HTA (nice to have)
Web security tools: PAC files/WPAC, WebSense or McAfee
Asset & inventory management, cable management, and EUC project support
✅ What We’re Looking For
1-3 yea
📌 IT Helpdesk Technician (Bogotá)
🏢 EXL
📍 Bogotá
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