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Collections Specialist

Location: [Bogotá, Colombia hybrid role]

Monks Technology Services, part of Media.Monks and S4 Capital, is a general consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.

About The Role

As a Collections Specialist,



you’ll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you’ll ensure timely payment receipt, resolve account discrepancies, maintain accurate records, and help improve collections performance through standardized, efficient, and compliant processes.

Responsibilities

Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments
Manage customer dunning processes, using automated workflows where applicable
Monitor overdue accounts and proactively follow up with customers through agreed communication channels
Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
Collaborate with customers, Billing, Credit, Cash Applications, Controllership, and business teams to resolve invoice discrepancies and disputes
Negotiate payment arrangements

📌 Collections Specialist (Colombia)
🏢 Monks
📍 Colombia