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Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description

Job Description

Overall Purpose Of Job





The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes. This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.

Essential Duties And Responsibilities

Manage interactions, queries, and requests from internal and external customers.
Creation, processing and tracking of orders.
Scheduling deliveries and appointments
Chat and call attention.
Analyze customer service data to identify trends and areas for improvement.
Audit support
Solve issues related to: Orders, ac

📌 CUSTOMER SERVICE SPECIALIST LATAM (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá