Position Summary
The Billing Specialist I plays a critical role in protecting the company's
revenue while delivering an exceptional customer experience. This position is
responsible for managing billing-related transactions, including refunds,
dispute alerts, chargebacks, payment investigations, and customer billing
inquiries.
The role requires strong analytical thinking, attention to detail, sound
judgment, and the ability to manage multiple priorities while maintaining
accuracy and compliance with established company procedures. The adecuado candidate
is able to translate complex situations into structured, repeatable processes
and contribute to building scalable operational workflows that improve
consistency and efficiency.
The Billing Specialist works collaboratively with Customer Support, Finance,
Risk, Operations, and other internal stakeholders to ensure timely resolution of
billing matters and accurate financial reporting.

Key Responsibilities
Billing Operations
* Process customer refunds according to company policies and established
procedures.




* Review and investigate billing inquiries and transactional discrepancies.
* Monitor dispute alerts and chargebacks through assigned payment platforms.
* Process billing requests accurately while maintaining detailed documentation.
* Ensure customer financial information is handled securely and confidentially.

Case Management
* Manage assigned cases within expected service levels.
* Prioritize workload based on business impact and urgency.
* Investigate complex billing situations using available systems and
documentation.
* Escalate cases appropriately when additional review or approval is required.
* Maintain complete and accurate case records.

Financial Accuracy
* Verify billing transactions before processing.
* Identify inconsistencies, trends, or recurring issues affecting billing
operations.
* Support revenue protection by minimizing billing errors and operational
risks.
* Assist with reconciliation activities

📌 Customer Billing Specialist (Colombia)
🏢 Furnished Finder
📍 Colombia