About Us
Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.

We work closely with partner legal teams to connect injured individuals with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship.

About The Role
We are seeking a proactive, organized, and adaptable Trainer to support the development of intake team members during an exciting stage of firm growth.

In this role, you will deliver training programs, develop learning materials, provide coaching and feedback, and drive continuous education initiatives to ensure employees are equipped to deliver an exceptional client experience.

This position is well-suited for individuals with backgrounds in training, learning and development, coaching,



or call center operations who are strong communicators, detail-oriented, and passionate about developing talent.

Strong English communication skills are essential for success in this role.

Key Responsibilities
Develop and maintain training materials, agendas, assessments, and learning resources.
Facilitate new hire training programs and ensure adherence to established processes.
Provide coaching and performance feedback to new and existing employees.
Design and deliver continuous education programs based on performance trends and business needs.
Measure training effectiveness and monitor performance impact through key metrics.
Partner with Operations, QA, and Leadership teams to identify training opportunities and support performance improvement.
Ensure training content remains accurate, relevant, and aligned with company goals.

Qualifications
Minimum 3 years of experience in a Trainer or similar role withi

📌 Call Center Sales Intake Trainer (Colombia)
🏢 Ovation Law Firm
📍 Colombia