Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams. Collaborate with customers' developers to resolve complex problems and report reproducible bugs via JIRA. Analyze customer trends and drive improvements in the support process.
Requirements
4 to 6+ years of relevant experience. Good knowledge of RESTful technology and APIs. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript. High competency in communicating complex technical issues to both technical and non-technical audiences.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Remote
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