Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams. Collaborate with customers' developers and support personnel to resolve complex problems. Analyze customer trends and report observations to improve support processes.
Requirements
4+ years of relevant experience. Good knowledge of RESTful technology and APIs. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript. Skilled in troubleshooting network connectivity issues and understanding TCP/UDP, SSL/TLS.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote
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