Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.
Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.
Purpose
• Contributes to the overall success of General Finance Technology GFT globally as part of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
• Supports business applications to all Finance production and client-server systems maintained within GFT.
• Manages and maintains the currency of all issues which have been assigned for any application within GFT, in a manner which provides high quality customer service to its clients.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
1st level Support
Provide effective day to day end user technical support to all units on Risk and Finance production systems, maintained within GFT.
Assist the Manager by conducting research and analysis, documenting operational processes to assist in the resolution of problems to meet the needs of the supported systems/applications.
Respond to the incoming calls/emails from the business users reporting the incidents/issues, evaluate the issue and determine if the issue can be resolved locally or if it needs to be escalated to the other teams or 2nd level support when applicable.
Escalate to Manager for assistance and/or escalation purposes, to quickly analyze problems and resolve escalated issues, and provide recommendations to management with regards to resolution.
Escalate all high priority issues affecting availability, customer impact and user
📌 Support Engineer Associate (Bogotá)
🏢 Scotiabank
📍 Bogotá
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