Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences.In this role, you will drive customer-centric engineering and operational excellence initiatives, leveraging data-driven insights and cross-functional collaboration to enhance service reliability, operational efficiency, and overall customer satisfaction.
What will you do?
This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers
The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
Analyze and evaluate problems with communication and/or processes related to scheduling production orders through the plant and recommend solutions.




Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric products.
Ability to handle and process customer complaints and concerns in a professional manner
Technical expertise, analysis, and reporting for customer complaints on products
Who will you report to?
Plant Quality Manager
What's in it for you?What qualifications will make you successful?
2+ years of experience dealing with customer issues
Excellent customer service skills with the ability to excel under high pressure and time sensitive situations
Ability to work independently as well as collaboratively with a small Customer Service department
Strong Customer-focus; demonstrated ability to develop and maintain positive customer relationships
Capable of establishing own task list and work with little supervision and make independent decisions to meet customer deadlines
Must have the desire and ability to learn products relevant to assigned customer ba

📌 Customer Advocate Engineer (Colombia)
🏢 Schneider Electric
📍 Colombia