Overview

Enterprise Service Desk Analyst
LOCATION: Columbia, MD (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Columbia, MD location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
Minimum of 2 years of experience in a Service Desk Analyst or IT support role
Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred)




Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
Excellent customer service, communication, and leadership skills
Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
Strong organizational skills with the ability to manage multiple priorities and escalations
Active Secret security clearance required
KEY RESPONSIBILITIES:
Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
Provide technical support for hardware, software, mobile devices, and enter

📌 Enterprise Service Desk Analyst (Colombia)
🏢 Astrion
📍 Colombia