At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Medellin, Colombia
Hybrid model (2 days per week at the office)
About the role
We’re hiring a Senior SRE for a Platform Engineering team inside NICE/LiveVox. This is a builder / owner role: you’ll design and evolve the AWS platform foundations that product engineering teams rely on to run services safely and efficiently.
This is not a ticket-queue operations job. We’re looking for someone who enjoys ambiguous problems, makes sound engineering decisions, and builds automation to reduce toil long-term.
What you’ll do (Key Responsibilities)
Own platform reliability outcomes across AWS: availability, latency, resiliency, and operational readiness.
Design and implement platform foundations (IAM, networking, compute, deployment patterns, and guardrails) that enable teams to build safely at scale.




Build infrastructure automation using IaC (Terraform) and CI/CD workflows that improve repeatability and reduce manual work.
Lead incident response for platform-level issues (detection → mitigation → root cause analysis → permanent fixes) and drive measurable prevention.
Improve observability and operational maturity (metrics, logs, traces, SLOs, alert design) with a bias toward actionable signals.
Partner with engineering teams to improve service design, deployment safety, and runtime behavior through pragmatic reviews and mentoring.
Document and standardize platform patterns, runbooks, and decision records so the system gets easier to operate over time.
What we’re looking for
We’re not looking for a specific background as much as strong ownership and technical judgment. You’ll be successful here if you are comfortable being the person who says:
“Here’s the tradeoff, here’s the decision, here

📌 Senior Site Reliability Engineer (Medellín)
🏢 NICE
📍 Medellín