At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The General Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone as well as providing effective, applicable, and attractive Learning experiences to support our customers’ core business. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.
Your Opportunity
This is a temporary position.
The responsibilities for this role include:
Regarding Instructional Design
Analyze learning needs and partner with internal customers to provide input for course content
Plan, organize, and develop training content to meet specific training needs
Use authoring tools and software to create e-content from scratch and modify existing e-content
Focus on high-quality, well-functioning eLearning courses
Identify and troubleshoot reported issues prior to escalation to Tier 3 / IT support
Assist with the implementation and further evaluation of course content
Work on more complex assignments and issues; serves as an expert in eLearning trends
Regarding Customer Engagement
Provide customer service on eLearning-related activities, such as inquiry resolution, request management, and troubleshooting
Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities
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