Job Summary

The Senior Desktop Support Specialist will serve as the primary Level 2 (L2) Desktop Support resource for an assigned client, acting as the single point of contact for end-user support activities. This role will work closely with the client’s Director of IT, owning desktop support operations with a high level of autonomy and accountability.
The position is responsible for the installation, diagnosis, repair, maintenance, and upgrade of computer hardware, software, peripherals, and equipment. The Senior Desktop Support Specialist will also provide escalation support, manage endpoint environments, and ensure high service quality and user satisfaction in a mixed Windows and Mac environment.

Responsibilities
Act as the primary and single point of contact for desktop and end-user support for the assigned client.
Provide L2 support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve complex issues related to hardware, software, and operating systems.
Deliver remote support using approved remote access tools.




Troubleshoot advanced connectivity issues, including LAN, Wi-Fi, VPN, and authentication-related problems.
Provide support for identity and access management systems, including SSO and MFA.
Work directly under the guidance of the Client’s Director of IT.
Manage onboarding, role changes, and offboarding processes from an IT perspective.
Maintain endpoint security, antivirus, and patching standards.
Ensure high levels of customer satisfaction and service quality.

Operations & Documentation
Develop, maintain, and enforce desktop support SOPs.
Maintain accurate IT asset inventories.
Coordinate with vendors for hardware warranties, repairs, and replacements.
Monitor desktop environment performance and recommend improvements.

Projects & Special Activities
Lead endpoint re-imaging, repurposing, and disposal activities.
Support audiovisual and conferencing setups as needed.
Participate in technology improvements and clien

📌 Senior Desktop Support Specialist (Bogotá)
🏢 Auxis
📍 Bogotá