We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team.
This role is idóneo for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.
If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.
Key Responsibilities
Handle inbound and outbound collections calls professionally and efficiently
Negotiate payment arrangements and resolve delinquent accounts
Maintain consistent follow-up communication with customers
Accurately document all account interactions and updates
Ensure full compliance with FDCPA and collections regulations
Meet and exceed individual and team performance goals
Maintain professionalism and composure during challenging conversations
What We Offer
Remote work opportunity within Mexico and Colombia
Competitive weekly compensation in USD
Uncapped commission structure
Growth and advancement opportunities
Supportive, performance-driven team culture
Ongoing training and coaching
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
16 GB RAM
i5 processor and up
Dual monitors
Webcam
Headset with mic
Fibre internet with a wired connection
Backup power solution
Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.