Job Description
We are looking for a
Case Manager
to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team.

What You'll Do
- Daily check of all previous day sessions.
- Constant feedback communication with the Caregivers and Patients.
- Handle the pre-billing process weekly.
- Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system.
- Validate that said visits match the insurance-authorized weekly hours the patient has assigned.
- Constant communication with US Insurance companies.
- Multitasking when it comes to dealing with issues that may occur during ongoing visits.
- Provide Timely Updates: For case status, service authorizations, and workload.

Job Requirements
What you need:
- Advanced English Knowledge.
- Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction.




- Organization skills needed to handle all the important documentation that is required in this position.
- Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive.
- Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.
- Prioritization Skills: Ability to identify, establish, and assign priorities.

Main Tools To Manage During Work Relation
- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
- Microsoft Office: Word, Excel.
- Internal CRMs.
- Hubstaff: Web App, Desktop App, and Hubstaff Tasks.
- Whatsapp: Whatsapp Groups.
- Zoom: Meetings and Breakout Rooms.

Benefits
- Competitive Pay in US Dollars
- Paid extra hours
- Time-Off Flexibility
- 100% Remote Work
- Opportunity to Grow

If you have experience in customer service or project management roles, we encourage you to apply

📌 Case Manager (Bogotá)
🏢 The A Career
📍 Bogotá