We are looking for an experienced
Infrastructure Manager
to lead the performance, reliability, governance, and continuous improvement of infrastructure services supporting a dedicated managed-services client.
This senior leadership role oversees
Systems, Microsoft Azure, Network, and Datacenter teams
, leading architects and team leads while ensuring secure, resilient, supportable, and high-performing infrastructure aligned with business priorities, contractual commitments, and customer expectations.
What You'll Do
- Lead the operational performance, technical governance, reliability, and continuous improvement of the Systems, Azure, Network, and Datacenter teams.
- Lead and develop architects, team leads, and infrastructure engineers through coaching, performance management, development plans, cross-training, succession planning, certification goals, and hiring and retention initiatives.
- Ensure infrastructure
SLAs, KPIs, availability targets, service commitments, operational standards, and customer satisfaction objectives
are achieved.
- Govern the
24x7 on-call and escalation model
and lead major incidents and complex escalations, coordinating technical teams, vendors, service management, and client stakeholders through service restoration.
- Drive problem management, root cause analysis, corrective and preventive actions, and follow-through for recurring incidents and major service failures.
- Review infrastructure architecture, engineering plans, operational changes, technical risks, lifecycle concerns, capacity constraints, dependencies, and remediation strategies.
- Oversee infrastructure
security, vulnerability remediation, patching, audit findings, compliance, backup, recovery, disaster recovery, monitoring, availability, capacity, technical debt, documentation, and operational readiness
.
- Partner with Service Delivery and Project Management teams on service reviews, QBRs, executive communications, resource planning, technical delivery, dependencies, ri
📌 Infrastructure Manager (Bogotá)
🏢 Auxis
📍 Bogotá