I’m hiring for a Retention Marketing Specialist to join a direct-to-consumer, subscription-first ecommerce brand. If you love owning lifecycle strategy and driving subscriber LTV, this could be a great fit.
Location: LATAM (to WFH)
Schedule: 8 am-5pm Mon-Fri (Weekends OFF)
USD payments
20 PTO's per year (10 local holidays + 10 personal days)
What you’ll do:
- Own and execute subscription retention across email and SMS: campaign calendars, automated flows, and cancellation save sequences (Klaviyo experience required).
- Build, optimize, and maintain Klaviyo flows and segmentation based on customer journey and lifecycle stages.
- Analyze subscription, email, and SMS performance to improve engagement, reduce churn, and increase LTV and AOV.
- Collaborate with copywriters and designers and report on retention program performance with clear KPIs and recommendations.
We’re looking for someone who:
- Thinks of themselves as a retention or lifecycle marketer with 4+ years in ecommerce.
- Has strong Klaviyo experience and familiarity with Shopify and subscription platforms (Recharge, SKIO, Recurly, Stay.ai, Loop).
- Is data-driven, self-directed, and energized by deep ownership of a single brand.
- Communicates clearly in English and can translate analysis into actionable strategy.