We are looking for a
Customer Experience Specialist
based in
Colombia
to join our travel support team.
The idóneo candidate should have previous experience in an
airline-related call center, travel support, or travel agency environment
, with strong knowledge of airline processes and customer service standards.
Key Requirements:
- Based in Colombia
- Fluent in Spanish and English
- Minimum
2 years of experience in an airline-related call center, travel support, or similar travel industry role
- Previous experience with
GDS systems
such as Amadeus, Sabre, Galileo, or similar
- Understanding of basic airline booking processes, passenger details, schedule changes, ticketing support, and post-sale customer service
- Strong communication skills and customer-oriented approach
- Ability to work remotely and manage tasks independently
Main Responsibilities:
- Provide post-sale support to customers in the travel/airline field
- Assist customers with booking-related inquiries, schedule changes, and general travel support
- Work with internal tools and airline-related systems
- Ensure accurate and professional communication with customers
- Follow company procedures and service standards
What we offer:
- Remote collaboration from Colombia
- Paid training
- Base compensation plus performance-based KPI bonuses
- Opportunity to work in an international travel/BPO environment
If you have relevant airline, travel support, or GDS experience and are looking for a remote opportunity, we would be happy to hear from you.