About the client: Our client, a personal injury law

firm based in the U.S., is seeking a Customer Service
Representative to join their team. The firm handles a high volume
of legal cases and prioritizes professionalism, responsiveness, and

exceptional client support in every interaction. About the role: As

a Customer Service Representative , you will serve as the first
point of contact for potential clients, ensuring their inquiries
are handled promptly, professionally, and with care. This role
involves managing inbound and outbound client communications, qualifying leads, and supporting the intake and legal teams
throughout the client onboarding process. The idóneo candidate will
be confident in a sales-driven intake environment while maintaining
empathy and professionalism when dealing with sensitive personal
injury cases. Personal Injury experience is highly preferred, and
experience using Cloud Lex is a strong advantage. Sales experience

is a must. What you’ll be doing: Handle inbound and outbound calls

with professionalism, empathy, and confidence. Engage with
potential clients to assess their situation and qualify leads based
on case criteria. Use a sales-driven approach to convert qualified
leads into signed clients. Accurately document client information
and case details in Cloud Lex or the firm’s case management system.
Follow intake scripts, workflows, and qualification guidelines to




ensure consistency and accuracy. Schedule consultations and
coordinate next steps with attorneys and case managers. Conduct
follow-ups with potential clients to improve conversion and intake
efficiency. Identify urgent or high-priority cases and escalate
them appropriately. Provide clear, professional communication to
ensure clients feel supported throughout the intake process. Who
are we looking for? 1+ year of experience in intake, sales, customer service, call center, or administrative roles (U.S. law
firm experience is highly preferred). Personal Injury law firm
experience is a strong advantage. Experience using Cloud Lex or
similar case management/CRM systems is preferred. Strong English
communication skills, both written and verbal. Proven sales ability
in lead qualification, conversion, or client onboarding. Ability to
work in a fast-paced, high-volume environment with accuracy and
professionalism. Strong empathy, patience, and confidence when
handling client conversations. Excellent attention to detail and
strong documentation skills. Self-motivated, organized, and able to
follow structured processes independently. Position: Customer
Service Representative Remote Status: Fully Remote Preferred
Location: Latin America Working Hours: 9 am - 6 pm EST Holidays: US
Federal Holidays Salary: USD 1000 - USD 1200 per month Internal Job

ID: 1351

📌 Customer Service Representative - 1351 - Colombia (Soacha)
🏢 Bionic Talent
📍 Soacha