It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today

So what does a Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes.

You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings.



You will propose new systems and policies for continuous improvement, too.

Your contributions will help ensure that our operations exceed expectations. With your work, our program metrics and service level requirements for quality are consistently met.

Consider yourself a consultant to stakeholders, a mentor and guide to your teams, and the owner of quality delivery for the aligned teams.

Responsibilities:
- Ensure delivery of quality KPIs for the aligned campaigns/LoBs
- Monitor day-to-day activities and achievements of the Quality teams
- Provide actionable insights to clients and operations based on audit observations
- Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities
- Identify opportunities for improvement and help develop impactful and measurable action plans to address these
- Ensure quality dashboards are published in a timely manner
- Dep

📌 Quality Manager (Cali)
🏢 Taskus
📍 Cali