Description
Customer Success Manager – HVAC & Plumbing | Inbound Sales & Scheduling
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Success Manager with HVAC and/or plumbing industry experience to handle inbound customer calls, convert service inquiries into booked appointments, coordinate scheduling, and deliver an excellent customer experience.
This is not a passive customer support role. Your performance will directly impact bookings, revenue, membership sales, and customer retention.
You’ll be the first point of contact for customers who need HVAC or plumbing services, helping them understand their options, confidently guiding the conversation, and getting the right service booked quickly.
If you have experience in the home services industry and know how to turn inbound calls into appointments without sacrificing customer experience, this role is a strong fit.
What You’ll Own
Inbound Calls & Appointment Booking
- Handle high-volume inbound HVAC and plumbing service calls.




- Convert customer inquiries into confirmed appointments.
- Assist customers with:
- Emergency service requests
- Repairs and maintenance
- Scheduling inquiries
- General service questions
- Ask the right questions to understand the customer’s needs.
- Build appropriate urgency and confidence to maximize booking rates.
- Maintain a professional, helpful experience on every call.

Scheduling & Dispatch Coordination
- Schedule service appointments accurately based on customer needs and technician availability.
- Coordinate with dispatch and field teams to maintain an efficient schedule.
- Categorize service requests correctly.
- Capture complete customer and appointment information.
- Follow scheduling and dispatch procedures consistently.
- Help minimize scheduling conflicts and missed opportunities.

Membership Sales & Upselling
- Introduce HVAC and plumbing maintenance memberships when appropriate.
- Recommen

📌 Customer Success Manager (Colombia)
🏢 Pavago
📍 Colombia