Do you enjoy solving technical problems and helping customers?

Atlantic Quantum Innovations is looking for a Technical Support Representative to provide technical assistance and outstanding customer support in English.

If you're passionate about technology, troubleshooting, and delivering excellent service, we'd love to meet you.

Role Purpose

Provide technical support to customers through phone, chat, and email channels while ensuring issue resolution, customer satisfaction, and compliance with operational standards.

Job Responsibilities

Troubleshoot technical issues.
Guide customers through step-by-step solutions.
Escalate advanced technical cases.
Document customer interactions.
Maintain quality and productivity standards.
Deliver a positive support experience.

Requirements

English proficiency B2 or higher.
High School Diploma.
Strong troubleshooting skills.




Excellent communication abilities.
Customer-focused mindset.
Full-time availability.
Previous technical support experience is a plus.

Preferred Skills

Basic IT knowledge.
Windows and Microsoft Office familiarity.
Internet and network troubleshooting.
Time management.
Analytical thinking.

What We Offer

✅ Direct contract with the company

✅ Paid training

✅ Career growth opportunities

✅ Professional development programs

✅ Dynamic and multicultural environment

✅ Competitive compensation

✅ Excellent workplace culture

✅ Stability and development opportunities

Apply today and grow your technical support career with Atlantic Quantum Innovations

📌 Technical Support Representative (Barranquilla)
🏢 Atlantic Quantum Innovations
📍 Barranquilla