Unify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious team.

What Will You Do?

We are looking for a proactive and results-oriented Retention Specialists to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying solutions, and promoting service loyalty. By understanding customer needs and delivering personalized solutions, you will play a vital role in reducing churn and fostering long-term customer satisfaction.

Engage with customers who are at risk of discontinuing services to understand their concerns and present solutions that encourage continued use of our broadband and video offerings
Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty
Promote additional products, services, or upgrades that align with the customer’s needs and enhance their overall experience
Monitor retention trends, analyze customer feedback, and provide insights to improve retention strategies




Develop meaningful connections with customers through active listening, empathy, and personalized communication
Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards
Collaborate with internal teams to refine processes and enhance customer experiences.
Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems
Maintain customer records by updating account information

Who You Are

To be considered, candidates are expected to have the following:

Required Qualifications

Excellent English skills - proper written and oral grammar
High school diploma or equivalent.
Minimum 6 months to 1 year of experience in retention or account management roles.
Strong interpersonal and communication skills, with the ability to de-escalate and resolve conflicts.
A customer-first mindset with a focus on building long-

📌 Retention Specialist (Barranquilla)
🏢 unifyCX
📍 Barranquilla