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The Position

Purpose:

Handling of corporate credit card program administration and all employee related activities for Roche Services & Solutions Americas in Costa Rica.

Reports to:

T&E; Services Manager

Direct reports:

None

Key Administrative Responsibilities
The corporate card administrator handles day-to-day operational functions for the corporate card program, promotion of the P-Card and T-Card program and adheres to the established Service Level Agreements. Candidates will work closely with the end-user community, the p2p helpdesk, corporate credit card manager to ensure alignment of priorities,



goals and related activities.

This position includes but is not limited to the following tasks:

Processing P-Card and T-Card applications (follow process for credit card approvals)
Verify and confirm credit card training has been completed
Monitor credit card usage and notify travel services
Process and manage P-Card and T-Card applications within CitiManager, ensuring data integrity and compliance
Update systems (example: FileMaker) to indicate application has been sent to Citibank for processing
Process P-Card and T-Card maintenance forms, limit increases, restriction lifts
Manage employee inquiries and requests via ticketing tools (e.g., ServiceNow) and shared mailboxes, driving first-contact resolution and guiding users through self-service options
Effectively and appropriately handle customer service calls
Identify process bottlenecks and propose continuous improvement initiatives to streamline Card Admi

📌 Travel & Expense Corporate Credit Card Administrator (Chía)
🏢 Roche
📍 Chía