At TenantEvaluation, we're building the future of tenant screening for property managers, HOAs, and condo associations across the US. As our operations continue to grow, we're looking for a Customer Support Agent who genuinely enjoys helping people and takes pride in delivering a great experience every time.

What You'll Do
Manage incoming phone calls and support tickets
Handle queries and provide accurate information about our services and processes
Identify and assess customer needs to ensure their satisfaction
Build trust with customers through open, friendly, and professional communication
Handle complaints calmly, provide appropriate solutions, and follow up to ensure resolution
Meet department SLAs to maintain high service standards
Follow company procedures, guidelines, and policies
Support special projects and administrative duties related to customer satisfaction

What We're Looking For
Fluent English spoken and written,



with strong spelling and grammar. This is mandatory
Fluent Spanish
1-3 years of customer service experience
Superior communication and interpersonal skills
Proficient IT skills comfortable with PC and application software
Able to research information, prepare reports, and draw valid conclusions from data
Calm and professional when handling complaints
Team player, well-presented, polite, and tactful
Genuine interest in helping people

What We Offer
Contractor agreement
15 days of paid time off per year, plus 1 additional day per year of seniority (up to 20 days)
US public holiday calendar
Compensation in USD, paid monthly between the 1st and 5th of the following month
Schedule: Monday to Friday, 8:00 AM - 4:00 PM Colombia time

📌 Customer Support Representative (Colombia)
🏢 Tenant Evaluation
📍 Colombia