We are seeking an IT Support Specialist who can manage the full range of IT operations — from help desk support through advanced cloud infrastructure and system security. This role is adecuado for a self‑driven professional capable of owning all IT functions across a multi‑site organization.

Responsibilities
- Serve as the first point of contact for technical support to staff across multiple U.S. sites.
- Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity.
- Manage user onboarding/offboarding, permissions, and device setup.
- Track issues in the ticketing system and maintain timely resolution and documentation.
- Deploy, configure, and maintain endpoints using ManageEngine or similar RMM/MDM tools.
- Manage Microsoft 365 accounts, licenses, MFA, and security groups.
- Oversee routers, firewalls, and VPN connections to ensure network stability and security.
- Support VoIP systems and coordinate with vendors for internet and phone service reliability.
- Manage and monitor security camera systems remotely.
- Design, configure,



and maintain cloud servers (Azure, AWS, or Google Cloud).
- Manage cloud storage, backups, permissions, and performance optimization.
- Lead major IT projects including migration from Google Workspace to Microsoft 365.
- Plan and execute infrastructure upgrades with minimal disruption.
- Serve as the primary liaison for IT vendors and consultants.
- Monitor and report on system health, performance, and security compliance.
- Maintain complete IT asset inventory, system documentation, and process guides.
- Identify recurring issues and propose process or technology improvements.
- Provide quarterly reports summarizing key metrics, incidents, and recommendations.

Qualifications
- 5+ years of progressive IT support experience across help desk, systems administration, and infrastructure roles.
- Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
- Proficiency w

📌 Information Technology Support Specialist (Colombia)
🏢 Global Health Link
📍 Colombia