Bilingual Operations & Scheduling Virtual Assistant (English / Spanish)
Remote | Full-Time
Salary: COP $2,300,000 + Transportation Allowance
Schedule: Monday to Friday, 12:00 PM - 8:00 PM
About The Role
We're looking for a highly organized and detail-oriented Bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations. This role is adecuado for someone who enjoys structure, thrives in fast-paced environments, and can effectively manage multiple priorities while maintaining professional communication with employees and managers.
Responsibilities
Schedule & Shift Coordination
- Review daily and upcoming schedules.
- Support shift updates, call-outs, and coverage needs.
- Coordinate replacement coverage and communicate schedule changes.
- Confirm shift details, including time, location, and assigned employee.
- Maintain accurate scheduling records.

Operations Support
- Follow up on employee availability and attendance.
- Send reminders and operational updates.
- Maintain spreadsheets, trackers, and operational notes.




- Support additional day-to-day administrative tasks.

Connecteam Administration
- Review shifts, punches, and attendance information.
- Follow up on missing clock-ins and attendance issues.
- Update notes and scheduling details.
- Flag discrepancies requiring management review.

Communication & Follow-Up
- Communicate professionally with employees and managers in both English and Spanish.
- Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns.
- Keep management informed about pending items and completed tasks.

Requirements
- Fluent English and Spanish (written and verbal)
- Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles
- Strong attention to detail and ability to follow processes
- Excellent organizational and follow-up skills
- Ability to prioritize urgent matters and manage multiple tasks
- Comfortable working with s

📌 Bilingual Operations (Medellín)
🏢 Ram BPO
📍 Medellín