We are excited to invite you to apply for the Junior Support Specialist position at Lean Tech, a rapidly expanding organization based in Medellín, Colombia.

Our company is at the forefront of software development and IT services, supporting entertainment, financial, and logistics sectors across Latin America and the United States.

Position Title

Support Specialist

Location

Hybrid (4 days on-site)

What you will be doing
- Deliver comprehensive client support through inbound help desk chats, emails, and outbound Zoom and phone calls, ensuring exceptional customer experiences.
- Facilitate troubleshooting sessions to identify issues and re‑educate clients on the optimal use of the company’s products.
- Conduct root‑cause analysis for client‐reported issues in web‑based and mobile applications to ensure timely resolution.
- Utilize general support methodologies and defined troubleshooting procedures to guide internal team members and clients in effectively interacting with the applications.
- Recognize and prioritize critical issues, directing them to the appropriate resources,



and ensuring follow‑through to resolution.
- Meticulously document, process, and track client interactions in Zendesk and JIRA for accurate records and continuous improvement.
- Contribute to the company’s knowledge base by updating help center resources to enhance client access to information.
- Develop a deep understanding of our solutions and services, adapting to the dynamic needs of end‑user support.
- Translate technical responses from technical teams into accessible language for effective communication with non‑technical stakeholders.

Requirements & Qualifications
- 1‑2 years of product support experience, preferably in a SaaS company.
- Strong communication skills, both verbal and written, with the ability to translate technical jargon into layman’s terms for non‑technical stakeholders.
- Technical aptitude with an enthusiasm for learning new software tools and skills.
- Excellent

📌 Junior Support Specialist (Medellín)
🏢 Lean Tech
📍 Medellín