A fast-growing SaaS company is hiring an Implementation Manager join its LATAM team. This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings. Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.

What you’ll do

Customer portfolio management
- Own a book of retail accounts and keep them healthy, satisfied, and renewing
- Run regular check-ins, QBRs, and strategic planning sessions
- Watch how customers are using the product and spot risks and growth opportunities early
- Retain and grow accounts through structured engagement and measurable value delivery

Retail strategy and execution
- Bring your retail knowledge into customer conversations: inventory planning, demand forecasting, replenishment, assortment, pricing, and promotions
- Help customers translate the software into better day-to-day retail decisions
- Track results and tie them back to real business outcomes

Onboarding and delivery




- Lead customer onboarding from start to finish and make sure go‑lives go smoothly
- Work with cross‑functional teams (TAMs, engineers) to deliver on time and on scope
- Track milestones, dependencies, and risks closely

Customer growth and expansion
- Find upsell and expansion opportunities through your ongoing relationships
- Partner with Sales and Account teams to support growth
- Focus on measurable outcomes and long‑term ROI

Cross‑functional collaboration
- Work with Product, Engineering, Support, and Data to solve problems and put solutions in place
- Turn customer feedback into useful input for internal teams

Reporting and visibility
- Keep records clean in HubSpot and share updates over Slack and internal reports
- Give leadership a clear picture of customer health, risks, and key metrics

What you’ll need
- 2-5 years in Customer Success, Account Management, or Project Management at a SaaS c

📌 Implementation Manager (Bogotá)
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📍 Bogotá