About WindshieldHUB

WindshieldHUB is a fast-growing nationwide auto glass company serving customers in more than 100 cities across the United States.

We combine outstanding customer service with technology to make scheduling auto glass replacement and repair simple, fast, and convenient.

Our team is built around high standards, accountability, strong communication, teamwork, and continuous improvement. As we continue expanding our operations, we are looking for talented professionals who want to grow with an international company.

About The Role

We are looking for a highly motivated Customer Retention & Cancellation Specialist to join our growing remote team.

This is a full-time remote position.

This is not a traditional customer service role.

Your primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service, understand the reason behind the cancellation, resolve concerns whenever possible, and retain the order while delivering an exceptional customer experience.

The idóneo candidate is confident, persuasive,



fluent in English, comfortable handling objections, and able to take ownership of difficult customer conversations.

You should know how to actively listen, identify the customer's real concerns, present effective solutions, negotiate when appropriate, rebuild customer confidence, and turn potential cancellations into completed services.

What We're Looking For

Minimum Qualifications
- At least 2 years of experience in Customer Service, Customer Retention, Sales, Collections, Call Center Operations, or another customer-facing role
- Fluent English (spoken and written)
- Reliable high-speed internet connection
- Quiet, professional home office suitable for handling customer calls
- Noise-canceling headset (preferred)

Candidates should also demonstrate:
- Strong sales, retention, negotiation, and objection-handling skills
- Excellent verbal communication and active listening
- Confidence

📌 Customer Retention (Barranquilla)
🏢 WindshieldHUB.com
📍 Barranquilla