adidas seeks a senior operations leader to own vendor service delivery for LAM contact centre programs, ensuring scalable, measurable performance and P&L; compliance. You will forecast capacity, manage budgets and drive service governance with external partners to deliver world-class support for adidas digital consumers and local markets.
The role requires 5–7 years in related fields, strong English, and deep experience with CRM, WFM and vendor transitions.
📌 CS Operations Lead — External Partners (Bogotá)
🏢 Adidas
📍 Bogotá