Overview
Join to apply for the On-site Support Analyst role at SoftwareOne.
We are thrilled to announce an opportunity to join our team as:
On-site Support Analyst
Scope: Full-time | On site
Office: Bogota /Colombia
Responsibilities
- Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.
- Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.
- Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
- Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.
- Assist with system maintenance tasks and software installations as required.
- Record detailed information about support activities, including steps to resolve issues, solutions, and user guides.
- Collaborate with IT and other departments to ensure smooth IT operations and identify areas for improvement.




- Ensure that all helpdesk processes and standard methodologies are followed to maintain an efficient support environment.

Qualifications
Profile Requirements
- Technician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields.
- Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
- Solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.

Required Skills
- Proficiency in solving hardware and software issues, including printers, VPN connections, and network-related problems.
- Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar).
- Good communication skills, with the ability to explain technical issues to non-technical users.
- Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
- Ability to work under stress, prior

📌 On-site Support Analyst (Bogotá)
🏢 SoftwareONE
📍 Bogotá