Job Summary
We are hiring a highly organized and proactive Operations Manager with experience in short‑term rentals or hospitality to oversee day‑to‑day operations across a portfolio of luxury properties.
This role is adecuado for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements.
Key Responsibilities
- Manage daily operations across multiple short‑term rental properties.
- Oversee cleaners, maintenance staff, and third‑party vendors.
- Handle guest communication, ensuring rapid response times (under 5 minutes during active hours).
- Resolve guest issues efficiently while maintaining a high standard of service.
- Coordinate property turnovers, inspections, and readiness.
- Develop, document, and improve SOPs and operational systems.
- Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating).
- Identify inefficiencies and implement scalable solutions.
- Ensure all properties remain fully operational and guest‑ready at all times.





Requirements
- Proven experience in short‑term rental, hospitality, or property management operations.
- Strong written and verbal communication skills.
- Excellent problem‑solving ability under pressure.
- Highly organized with strong attention to detail.
- Ability to work independently and take full ownership of responsibilities.
- Experience managing multiple properties simultaneously.
- Familiarity with PMS platforms (e.g., Guesty).
- Experience with tools such as Slack, WhatsApp, Notion, or Asana.
- Exposure to dynamic pricing tools (e.g., PriceLabs).
- Experience building SOPs and operational systems.
- Basic understanding of revenue management in hospitality.

Benefits
- ? Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams
- ? Career Growth: Join companies in SaaS, MarTech, and B2B services
- ? Peer Community: Connect with high‑perfo

📌 Operations Manager (Colombia)
🏢 Huzzle.com
📍 Colombia