Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

This role is responsible for providing first and second-level technical support to Scotiabank employees globally, ensuring timely resolution of IT incidents, access management requests, hardware/software issues, and technology-related inquiries. The analyst acts as a key point of contact for internal users, delivering high-quality customer service while adhering to security policies and operational procedures.

Accountabilities
- Provide technical support to employees through phone, ticketing systems, and other intake channels.
- Troubleshoot and resolve incidents related to:
- Hardware
- Software
- Applications
- Network connectivity
- User accounts and access
- Perform Active Directory administration, including:
- User account creation and maintenance
- Group management




- Access provisioning and deprovisioning
- Manage and update incident tickets, ensuring proper documentation and timely resolution. Escalate complex issues when necessary.
- Provide Level II technical support for applications, systems, networks, and devices.
- Ensure compliance with security policies and access management procedures.
- Support general users and maintain high customer satisfaction standards.
- Assist Level I support teams by providing guidance and procedural feedback.

Education / Experience / Other Information
- Active Directory Users and Groups
- Identity & Access Management (IAM)
- Windows Operating Systems
- Microsoft Office Suite
- Network Fundamentals and Network Topologies
- IT Security Policies and Procedures
- Incident and Service Request Management

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location

Bogo

📌 End User Technical Support Analyst (Bogotá)
🏢 Scotiabank
📍 Bogotá