Job Summary

Serve as a senior business analyst specializing in ServiceNow ITAM and ITSM translating complex business needs into scalable platform solutions for an MNC enterprise. Collaborate with cross‑functional stakeholders in a hybrid work model to optimize asset and service processes, enhance governance, and improve operational resilience. Domain exposure to cards and payments is preferred.

Responsibilities
- Drive discovery sessions with business and technology stakeholders to elicit detailed requirements for ServiceNow ITAM and ITSM solutions that support enterprise service delivery and asset governance.
- Document current state and future state process flows for asset and service management highlighting optimization opportunities that reduce manual effort and operational risk.
- Translate business requirements into clear functional specifications and user stories for ServiceNow ITAM and ITSM teams ensuring traceability from need identification to deployment.




- Collaborate with ServiceNow platform engineers and configuration specialists to refine solution designs that balance standard configuration with sustainable customization.
- Coordinate backlog grooming and sprint planning activities related to ServiceNow ITAM and ITSM enhancements ensuring that high value items are prioritized and well understood.
- Validate ServiceNow configurations through test case design, user acceptance testing support and defect triage ensuring that delivered features meet defined acceptance criteria.
- Partner with process owners in areas such as incident, change request and asset lifecycle to align platform capabilities with internal policies and regulatory expectations.
- Analyze data from ServiceNow reports and dashboards to identify trends, control gaps and improvement opportunities that inform continuous improvement roadmaps.
- Prepare concise business cases and impact assessments for proposed ServiceNow ITAM and ITSM changes including qualitative and quantitative benefits

📌 Service Now Senior Business Analyst (Barranquilla)
🏢 Stryker
📍 Barranquilla