About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Sr. Manager, Client Care is responsible for leading and developing a team of Client Care Managers, focusing on employee engagement, coaching, and delivery of efficiency metrics.
This role is dedicated to delivering and improving the customer and teammate experience, ensuring world-class service in support of client objectives and programs. The Sr. Manager consistently demonstrates a focus on issue resolution, technical aptitude, and data-driven decision making, interpreting and synthesizing data for problem solving. Responsibilities include monitoring and coaching team performance, championing a world-class employee and customer experience, and facilitating career development among team members.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities
- Deliver world-class customer service through monitoring and coaching team performance and objectives.
- Champion a world-class employee and customer experience, focusing on issue resolution, customer c
📌 Senior Manager Client Care (Bogotá)
🏢 Visa
📍 Bogotá